The Platform
Everything your enterprise needs to run AI
at production scale.
CophyAI isn't a point solution. It's the infrastructure layer — workflow automation, quality management, knowledge management, security controls, and agentic AI in one platform.
AI Workflow Automation
Configure AI workflows without engineering involvement. Define inputs, outputs, and logic. Update when business rules change. No ticket required.
- Visual workflow configuration — no-code for business teams
- Process calls, documents, images, and structured records
- Chain outputs from one step into inputs for the next
- REST API and Client Portal — connect to your existing stack
- Configurable retry logic, fallback handling, and error routing
Communication Analysis
Turn every call, email, and message into structured intelligence. 100% coverage — not the 3% you can review manually.
- Automatic transcription with speaker diarization
- Configurable scorecards by call type, department, and business rule
- Compliance flag detection — missing disclosures, prohibited language, escalation signals
- Sentiment and tone analysis across interactions
- Structured output delivered via API or visible in portal
Quality Management System
The only AI platform with quality management built in — not bolted on. Measure accuracy, catch degradation, and improve systematically.
- Human reviewers label AI outputs — TP/TN/FP/FN per field
- Precision, recall, F1 calculated automatically and continuously
- Quality thresholds trigger alerts when accuracy drops
- Discrepancy patterns surface prompt improvement candidates
- Full experiment history — compare versions, track progress, roll back
Learning Center
AI that knows your business — and keeps up when it changes. Your policies, products, and procedures stored, versioned, and automatically surfaced to every workflow.
- Document upload with vector embedding — PDF, DOCX, TXT, CSV
- Configurable re-ranking rules by authority, recency, and department
- Every document versioned — updates never overwrite history
- Semantic search across your entire knowledge base
- Business teams manage knowledge without engineering involvement
Coaching & Performance Reviews
Automated coaching grounded in real performance data — not gut feel. Generated from actual call behavior, not manager impressions.
- Per-agent scorecards across compliance, quality, and effectiveness
- Skill gap identification across your full workforce
- Supervisor dashboards — team trends, red flags, outliers
- Patterns from top performers surfaced as coaching content
- Performance tracked over time — improvement is measurable
Semantic Search & Internal Chatbot
Ask your knowledge base a question. Get an answer grounded in your actual policies — with sources cited and confidence shown.
- Natural language queries across all Learning Center documents
- Source citations with relevance scores — no hallucinated answers
- Deployed as internal assistant for your team
- External customer-facing chatbot variant available
- Role-based access — control who can ask what
Agentic AI Assistants
AI that doesn't just answer — it acts. Configured agents complete multi-step tasks using your tools, knowledge, and guardrails.
- ReAct reasoning strategy — observe, think, act
- Three risk levels per action: Read Only, Draft, Committed
- MCP tool integrations for external system access
- Custom personas — identity, tone, domain focus per agent
- Built-in guardrails: prompt injection, RAG injection, confabulation limits
PII Obfuscation & Security Controls
Sensitive data is detected and replaced before it reaches any AI model. Not a feature you turn on — built into the architecture from day one.
- Presidio NLP entity detection — SSNs, account numbers, names, phone numbers
- Custom regex rules for organization-specific identifiers
- Fictional name pool replacement — preserves transcript structure
- Complete tenant isolation at every layer
- Configurable data retention — you control what gets stored
